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Customer Service & CRM

Claims & Disputes — Big W Market

Claims & Disputes, delivered by Big W Market specialists.

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Claims & Disputes for Big W Market, done properly.

A-to-z claims, chargebacks and carrier claims handled within deadlines. Our team works on Big W Market every day, follows its policies, fees and best practices, and connects the work to your other channels.

All Big W Market services

What’s included

  • Tone-of-voice and policy guide for Claims & Disputes
  • Macros and templates
  • Agreed response times
  • Escalation rules
  • Monthly support report
  • Improvement suggestions from customer feedback

How it works

  1. Learn

    Products, policies and tone of voice.

  2. Set up

    Helpdesk, macros and escalation rules.

  3. Respond

    Messages answered within agreed times.

  4. Escalate

    Complex cases passed to you with a summary.

  5. Report

    Volumes, topics and satisfaction each month.

Pricing

Prices exclude sales tax and local taxes. Prices shown in USD. Base prices are set in GBP and USD; other currencies are indicative and converted at current rates.

Other services for Big W Market

Claims & Disputes on other channels

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Frequently asked questions

Which languages do you support?

All the languages we publish this site in, from English, Spanish and German to Arabic, Japanese and Swahili, with native or fluent speakers.

What hours do you cover?

Standard coverage is business hours in your main market; extended and weekend coverage is available.

Can you handle Claims & Disputes on Big W Market?

Yes. We work inside the Big W Market messaging system and follow its response-time rules.

Do you use my helpdesk or yours?

Either. We can work in your Gorgias, Zendesk or marketplace inbox, or set one up for you.

Get in touch

Hi! We’d love to hear from you.

Ready to grow on Big W Market? Get in touch.

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