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Customer Service & CRM

Multilingual Customer Support

Email, chat and phone support in your customers’ languages.

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Every customer, answered in their language.

Our multilingual team answers buyer messages by email, chat and phone, manages reviews and feedback, and handles claims, disputes and chargebacks within marketplace deadlines.

We also set up CRM, helpdesk and loyalty programs, so every conversation adds to a customer relationship you own.

At a glance

  • $650From · per month · Prices exclude sales tax and local taxes.
  • 164Marketplaces and platforms covered
  • 3636 languages

What’s included

  • Tone-of-voice and policy guide for Multilingual Customer Support
  • Macros and templates
  • Agreed response times
  • Escalation rules
  • Monthly support report
  • Improvement suggestions from customer feedback

How it works

  1. Learn

    Products, policies and tone of voice.

  2. Set up

    Helpdesk, macros and escalation rules.

  3. Respond

    Messages answered within agreed times.

  4. Escalate

    Complex cases passed to you with a summary.

  5. Report

    Volumes, topics and satisfaction each month.

Pricing

Prices exclude sales tax and local taxes. Prices shown in USD. Base prices are set in GBP and USD; other currencies are indicative and converted at current rates.

Available on 164 marketplaces and platforms

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Frequently asked questions

Which languages do you support?

All the languages we publish this site in, from English, Spanish and German to Arabic, Japanese and Swahili, with native or fluent speakers.

What hours do you cover?

Standard coverage is business hours in your main market; extended and weekend coverage is available.

Can you handle Multilingual Customer Support on every marketplace and platform?

Yes. We work inside the every marketplace and platform messaging system and follow its response-time rules.

Do you use my helpdesk or yours?

Either. We can work in your Gorgias, Zendesk or marketplace inbox, or set one up for you.

Get in touch

Hi! We’d love to hear from you.

Ready to start Multilingual Customer Support? Get in touch.

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