Every customer, answered in their language.
Our multilingual team answers buyer messages by email, chat and phone, manages reviews and feedback, and handles claims, disputes and chargebacks within marketplace deadlines.
We also set up CRM, helpdesk and loyalty programs, so every conversation adds to a customer relationship you own.
- 8Services in this practice
- 167Marketplaces and platforms covered
- 36Languages delivered
Our Customer Service & CRM Offerings
Our Core Focus Areas
Multilingual support
Email, chat and phone support in the languages your customers speak, with agreed response times.
Get in touchReviews & feedback
Compliant review requests, feedback monitoring and professional replies.
Get in touchClaims & disputes
A-to-z claims, chargebacks, returns disputes and carrier claims handled on time.
Get in touch
Our Capabilities
- Email support
- Live chat
- Phone support
- Review management
- Claims & chargebacks
- Helpdesk setup
- CRM setup
- Loyalty schemes
- Support analytics
How We Work With You
-
Learn
Products, policies and tone of voice.
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Set up
Helpdesk, macros and escalation rules.
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Respond
Messages answered within agreed times.
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Escalate
Complex cases passed to you with a summary.
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Report
Volumes, topics and satisfaction each month.
What every engagement includes
- Tone-of-voice and policy guide for Customer Service & CRM
- Macros and templates
- Agreed response times
- Escalation rules
- Monthly support report
- Improvement suggestions from customer feedback
Where we deliver Customer Service & CRM
- Amazon UK
- eBay UK
- TikTok Shop UK
- Amazon Germany
- Zalando
- bol
- Allegro
- Etsy
- Temu
- Amazon US
- Walmart Marketplace
- eBay US
Frequently asked questions
Which languages do you support?
All the languages we publish this site in, from English, Spanish and German to Arabic, Japanese and Swahili, with native or fluent speakers.
What hours do you cover?
Standard coverage is business hours in your main market; extended and weekend coverage is available.
Can you handle Customer Service & CRM on every marketplace and platform?
Yes. We work inside the every marketplace and platform messaging system and follow its response-time rules.
Do you use my helpdesk or yours?
Either. We can work in your Gorgias, Zendesk or marketplace inbox, or set one up for you.
Get in touch
Hi! We’d love to hear from you.
Ready to start Customer Service & CRM? Get in touch.
Contact us