Customer Service & CRM
Claims & Disputes — The Home Depot Marketplace
Claims & Disputes, delivered by The Home Depot Marketplace specialists.
Get a quoteClaims & Disputes for The Home Depot Marketplace, done properly.
A-to-z claims, chargebacks and carrier claims handled within deadlines. Our team works on The Home Depot Marketplace every day, follows its policies, fees and best practices, and connects the work to your other channels.
What’s included
- Tone-of-voice and policy guide for Claims & Disputes
- Macros and templates
- Agreed response times
- Escalation rules
- Monthly support report
- Improvement suggestions from customer feedback
How it works
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Learn
Products, policies and tone of voice.
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Set up
Helpdesk, macros and escalation rules.
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Respond
Messages answered within agreed times.
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Escalate
Complex cases passed to you with a summary.
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Report
Volumes, topics and satisfaction each month.
Pricing
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Starter
$650
per month
Up to 300 tickets, 2 languages
Choose Starter Or discuss it on WhatsApp - Most popular
Growth
$1,500
per month
Up to 1,000 tickets, 5 languages
Choose Growth Or discuss it on WhatsApp -
Enterprise
$3,400
per month
Up to 3,000 tickets, phone and extended hours
Choose Enterprise Or discuss it on WhatsApp -
Custom
Get a quote
Tailored scope, combined services or several markets. Tell us what you need and we will send a fixed quote.
Get a quote
Prices exclude sales tax and local taxes. Prices shown in USD. Base prices are set in GBP and USD; other currencies are indicative and converted at current rates.
Other services for The Home Depot Marketplace
Frequently asked questions
Which languages do you support?
All the languages we publish this site in, from English, Spanish and German to Arabic, Japanese and Swahili, with native or fluent speakers.
What hours do you cover?
Standard coverage is business hours in your main market; extended and weekend coverage is available.
Can you handle Claims & Disputes on The Home Depot Marketplace?
Yes. We work inside the The Home Depot Marketplace messaging system and follow its response-time rules.
Do you use my helpdesk or yours?
Either. We can work in your Gorgias, Zendesk or marketplace inbox, or set one up for you.
Get in touch
Hi! We’d love to hear from you.
Ready to grow on The Home Depot Marketplace? Get in touch.
Contact us