Customer Service & CRM
CRM Set-up — Shopify
CRM Set-up, delivered by Shopify specialists.
Get a quoteCRM Set-up for Shopify, done properly.
Customer data, segments and journeys set up in your CRM. Our team works on Shopify every day, follows its policies, fees and best practices, and connects the work to your other channels.
What’s included
- Tone-of-voice and policy guide for CRM Set-up
- Macros and templates
- Agreed response times
- Escalation rules
- Monthly support report
- Improvement suggestions from customer feedback
How it works
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Learn
Products, policies and tone of voice.
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Set up
Helpdesk, macros and escalation rules.
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Respond
Messages answered within agreed times.
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Escalate
Complex cases passed to you with a summary.
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Report
Volumes, topics and satisfaction each month.
Pricing
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Starter
£495
one-off
Core set-up
Choose Starter Or discuss it on WhatsApp - Most popular
Growth
£1,250
one-off
Set-up with automations
Choose Growth Or discuss it on WhatsApp -
Enterprise
£2,950
one-off
Full CRM programme with integrations
Choose Enterprise Or discuss it on WhatsApp -
Custom
Get a quote
Tailored scope, combined services or several markets. Tell us what you need and we will send a fixed quote.
Get a quote
Prices exclude VAT. Prices shown in GBP. Base prices are set in GBP and USD; other currencies are indicative and converted at current rates.
Frequently asked questions
Which languages do you support?
All the languages we publish this site in, from English, Spanish and German to Arabic, Japanese and Swahili, with native or fluent speakers.
What hours do you cover?
Standard cover is business hours in your main market; extended and weekend cover is available.
Can you handle CRM Set-up on Shopify?
Yes. We work inside the Shopify messaging system and follow its response-time rules.
Do you use my helpdesk or yours?
Either. We can work in your Gorgias, Zendesk or marketplace inbox, or set one up for you.