Customer Service & CRM
Live Chat Support
Fast live-chat answers on your store during the hours you choose.
Get a quoteEvery customer, answered in their language.
Our multilingual team answers buyer messages by email, chat and phone, manages reviews and feedback, and handles claims, disputes and chargebacks within marketplace deadlines.
We also set up CRM, helpdesk and loyalty programmes, so every conversation adds to a customer relationship you own.
At a glance
- £495From · per month · Prices exclude VAT.
- 21Marketplaces and platforms covered
- 3636 languages
What’s included
- Tone-of-voice and policy guide for Live Chat Support
- Macros and templates
- Agreed response times
- Escalation rules
- Monthly support report
- Improvement suggestions from customer feedback
How it works
-
Learn
Products, policies and tone of voice.
-
Set up
Helpdesk, macros and escalation rules.
-
Respond
Messages answered within agreed times.
-
Escalate
Complex cases passed to you with a summary.
-
Report
Volumes, topics and satisfaction each month.
Pricing
-
Starter
£495
per month
Up to 300 tickets, 2 languages
Choose Starter Or discuss it on WhatsApp - Most popular
Growth
£1,150
per month
Up to 1,000 tickets, 5 languages
Choose Growth Or discuss it on WhatsApp -
Enterprise
£2,650
per month
Up to 3,000 tickets, phone and extended hours
Choose Enterprise Or discuss it on WhatsApp -
Custom
Get a quote
Tailored scope, combined services or several markets. Tell us what you need and we will send a fixed quote.
Get a quote
Prices exclude VAT. Prices shown in GBP. Base prices are set in GBP and USD; other currencies are indicative and converted at current rates.
Available on 21 marketplaces and platforms
Jump to
Frequently asked questions
Which languages do you support?
All the languages we publish this site in, from English, Spanish and German to Arabic, Japanese and Swahili, with native or fluent speakers.
What hours do you cover?
Standard cover is business hours in your main market; extended and weekend cover is available.
Can you handle Live Chat Support on every marketplace and platform?
Yes. We work inside the every marketplace and platform messaging system and follow its response-time rules.
Do you use my helpdesk or yours?
Either. We can work in your Gorgias, Zendesk or marketplace inbox, or set one up for you.
Get in touch
Hi! We’d love to hear from you.
Ready to start Live Chat Support? Get in touch.
Contact us