Customer Service & CRM
Multilingual Customer Support — TikTok Shop Europe
Multilingual Customer Support, delivered by TikTok Shop Europe specialists.
Get a quoteMultilingual Customer Support for TikTok Shop Europe, done properly.
Email, chat and phone support in your customers’ languages. Our team works on TikTok Shop Europe every day, follows its policies, fees and best practices, and connects the work to your other channels.
What’s included
- Tone-of-voice and policy guide for Multilingual Customer Support
- Macros and templates
- Agreed response times
- Escalation rules
- Monthly support report
- Improvement suggestions from customer feedback
How it works
-
Learn
Products, policies and tone of voice.
-
Set up
Helpdesk, macros and escalation rules.
-
Respond
Messages answered within agreed times.
-
Escalate
Complex cases passed to you with a summary.
-
Report
Volumes, topics and satisfaction each month.
Pricing
-
Starter
£495
per month
Up to 300 tickets, 2 languages
Choose Starter Or discuss it on WhatsApp - Most popular
Growth
£1,150
per month
Up to 1,000 tickets, 5 languages
Choose Growth Or discuss it on WhatsApp -
Enterprise
£2,650
per month
Up to 3,000 tickets, phone and extended hours
Choose Enterprise Or discuss it on WhatsApp -
Custom
Get a quote
Tailored scope, combined services or several markets. Tell us what you need and we will send a fixed quote.
Get a quote
Prices exclude VAT. Prices shown in GBP. Base prices are set in GBP and USD; other currencies are indicative and converted at current rates.
Other services for TikTok Shop Europe
Multilingual Customer Support on other channels
- ASOS Partner Brands
- Amazon Germany
- Amazon France
- Amazon Italy
- Amazon Spain
- Amazon Netherlands
- Amazon Sweden
- Amazon Poland
- Amazon Belgium
- Amazon Ireland
- eBay Germany
- eBay France
Frequently asked questions
Which languages do you support?
All the languages we publish this site in, from English, Spanish and German to Arabic, Japanese and Swahili, with native or fluent speakers.
What hours do you cover?
Standard cover is business hours in your main market; extended and weekend cover is available.
Can you handle Multilingual Customer Support on TikTok Shop Europe?
Yes. We work inside the TikTok Shop Europe messaging system and follow its response-time rules.
Do you use my helpdesk or yours?
Either. We can work in your Gorgias, Zendesk or marketplace inbox, or set one up for you.
Get in touch
Hi! We’d love to hear from you.
Ready to grow on TikTok Shop Europe? Get in touch.
Contact us